YLT will provide refunds for any reason as long as the request has been received in writing at least 8 days prior to the start of a session.
Please note, there is a $25 cancellation processing fee applied to all refund transactions.
YLT does not provide refunds for requests made within 7 days of the start of a session for any reason.
No exceptions, including medical.
YLT expects all kids to participate and listen to the coaches. There are no refunds provided if a child needs to be removed from a class/session due to disruptive behavior.
YLT does not provide refunds for classes we provide, but that your child is unable to attend, for any reason.
YLT will provide full refunds if we need to cancel a class for any reason before it begins; or if there no other players at your child's level.
Please note, this Refund Policy is non-negotiable. It is established because we hire coaches, order equipment, and pay for/rent facilities based on the number of kids registered at the start of a session.
YLT will make every effort to provide make-ups, either by adding on dates to the end of a session, or additional time to each class to make up for time missed.
YLT will only extend a session up to 3 weeks to provide make-up classes.
Make-up classes will be provided when classes are cancelled due to:
Other natural causes
We will not provide makeups for classes that we provide, but your child is unable to attend for any reason.
During the pandemic, we cannot allow players to makeup missed classes at other nearby locations, per our COVID-19 Safety Guidelines. All players and coaches are kept in designated pod groups to help mitigate the spread of germs.
YLT will consider a session completed as long as we have provided a minimum of 75% of your scheduled classes.
In the event we are unable to provide a minimum of 75% of your scheduled classes, YLT will provide a credit or pro-rated refund.
This credit will be applied to your YLT account and kept on file for future use. To note, this credit does not have an expiration date.
LATE PICK-UP POLICY
All YLT coaches will arrive before the scheduled start time.
Coaches will supervise your child from the time the class begins, through the end of the scheduled class time.
Coaches are not permitted to leave any children unattended before or after class.
We expect parents to be waiting to pick up their children promptly after class.
Your session fee does not include supervision after class.
If you do arrive late to pick up your child, our coach will need to wait with him/her until you arrive. As a result, you will need to pay your coach directly for their time.
Parents are charged $1.00 per minute for the time their coach spends babysitting their child after class.
Many of our coaches need to get to other classes following your class. If you arrive late for pick-up, you could cause that coach to be late for their next class.
YLT will make every effort to provide classes and have the kids play. Often times, weather predictions can be inaccurate, so we do not cancel based on a projected weather report alone.
Our coaches will monitor the rain at each of our locations throughout the day and will wait to cancel until 1 - 1.5 hours prior to your scheduled start time.
In the event we do have to cancel due to rain, you will receive an email and/or text from your coach notifying you of the cancellation.
Please note, this communication will be sent to the email/cell phone listed on your child's account and provided at the time of registration.
If you have not heard from your coach and it is not raining harder than a drizzle, you should assume we will have class that day.
If it is pouring rain and projected to continue throughout the day, we will not be able to play. The courts will be slippery and not safe for kids to play on.